Bikeman wants to make you as comfortable with purchasing products on the web as we can. That is why we have a 30 day return policy on any new and unused product from our catalog store. This does not apply to items that have failed during use, this is covered by "Product Warranties" above. This also does not apply to items damaged in shipment. If something is damaged in shipment you need to contact us immediately upon receipt to initiate a claim with UPS.
If you would like to start a return call us and we will provide you with an RMA # and arrange to make an exchange or refund your money. While we don’t normally have to we do reserve the right to charge a restocking fee for any return.
All returns must have an RMA # clearly printed on the outside of the box. They must also be accompanied by a copy of your invoice with the RMA # printed on the top of the invoice. Any unknown packages received without an RMA # printed on the box will be refused. Please call ahead to get your RMA #.
All returns must comply with our 30 day limit. We reserve the right to charge a restocking fee of 20% per 30 days and or refuse the return of a product that is over the 30 day limit. For Example: an item 31 days old will be subject to a 20% restocking fee. Items 61 days old will be subject to a 40% restocking fee and so on. Items over 150 days old will not be accepted. We will not take any return on an item that has been installed or used. If you return a used or installed item it will be returned to you at your own cost.
We will refund you the full purchase price of any product returned following the guidelines outlined on this page. Shipping and Handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for sending back all products. If you are asked to ship an item back that was incorrect, we will refund your shipping upon receipt of the item or send you a UPS shipping label to return the product.
If you are returning an item that was shipped to you for free your refund will be reduced by our cost to ship the item to you unless we shipped an incorrect item or an error was made on our part.
To make sure the return is handled in a timely manner please have your order number ready and call 1-800-BIKEMAN to receive a Return Authorization #. Please do not e-mail about return requests.
Please ship returns to:
Bath Cycle and Ski / Bikeman.com
115 Main Street
Woolwich, ME 04579