Warranty Policy
Product Warranties
Most of the products we sell come with a warranty from the manufacturer that produces the item. If you have a product in need of warranty attention, please contact the manufacturer directly for their warranty process. Your best bet it to try their website, most are in the format of www.MANUFACTURESNAME.com, for example, Thule is www.thule.com.
If you cannot find the contact info for the manufacturer, you can email us and we will send it to you. Please note that this may take up to one full week, so you are better off looking first! The manufacturer will generally be able to process your request quicker than we would as a middle man.
In some cases a manufacturer will tell you to contact the dealer you purchased the item from. In this case give us a call at 1-800-BIKEMAN. No Packages will be accepted with out prior authorization. Please have the following information ready: -+ Your Name -+ Order Number - Product in Question -+ Date Purchased -+ A Detailed Description of the Problem -+ Any other information.
Length of warranty period and qualifying items vary by manufacturer and product but all manufacturers reserve the right to repair or replace a vaild warranty item at their discretion. They will not, nor can we, refund you the purchase price or make an exchange for a different item.
